Returns & Exchanges

At PJ's Coffee, we strive to ensure every sip and snack meets our high standards of quality; however, due to the perishable nature of our food and beverage products, we handle returns on a case-by-case basis to ensure your satisfaction.

1

Contact Support

Reach out to our customer service team within 14 days of your purchase or delivery date if there is an issue with your order.

2

Provide Documentation

Include your order number and clear photographs of any damaged items or quality discrepancies to help us process your request faster.

3

Review Process

Our quality assurance team will review your claim within 3-5 business days to determine eligibility for a refund or replacement.

4

Resolution

Once approved, we will issue a credit to your original payment method or ship out a fresh replacement of your favorite blend at no additional cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing