Frequently Asked Questions
Everything you need to know about your PJ's Coffee experience.
How do I ensure my coffee stays fresh?
To maintain optimal freshness, store your coffee in a cool, dark place in an airtight container. Avoid refrigeration or freezing, as moisture can compromise the flavor profile of the beans.
What is the standard shipping time for online orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive at your doorstep.
What is your return policy for coffee products?
Due to the perishable nature of our products, we do not accept returns on coffee. However, if there is an issue with your order or if it arrived damaged, please contact our support team within 14 days for a replacement or refund.
Do you offer coffee subscriptions?
Yes! You can sign up for a PJ's Coffee subscription to have your favorite blends delivered automatically on a schedule that works for you, while also saving on every order.
Are your coffee beans ethically sourced?
Absolutely. We take pride in sourcing high-quality Arabica beans through sustainable practices and direct trade relationships with farmers to ensure fair compensation and quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.